SMBs would pay 34% more for an IT service provider which could provide the right solution

Cybersecurity remains a top priority for small and medium businesses (SMBs) worldwide, as revealed in a survey conducted by Vanson Bourne and commissioned by ConnectWise, a leading provider of business automation software for technology solution providers (TSPs). The third annual report, Cybersecurity in an Era of Competing Priorities: The State of SMB Cybersecurity in 2021, found that organisations are challenged to find a managed service provider (MSP) or a TSP that will help protect them from rising cybersecurity threats, and most would consider moving to a new IT service provider with the ‘right’ solution, and would pay on average 34% more for that service provider.

2020 was a study in contrasts, with some SMBs growing in the middle of the COVID-19 pandemic while others contended with increased cyberattacks and significant economic challenges. Many factors contributed to the increasing threat landscape, including the rise of remote work.