Customer Experience

Selling on Amazon opened up our customer base and increased sales

Selling on Amazon has proven to be a game-changer for many businesses, opening up new customer bases and significantly increasing sales. Small- and medium-sized enterprises (SMEs) from all around the globe have...

Quarter of employees feel the effects of discrimination

One in four employees said they have felt held back in their careers due to discrimination in relation to either their ethnicity, sexuality, religion, age or gender, revealed in a new study by recruiter, Barrington...

Nearly half of digital experience professionals lack a clear view of their ...

Despite being responsible for building and improving digital experiences, 43% of DX professionals do not have a clear view of customer preferences across their websites and apps. That’s according to a...

Hosting events: how businesses create community             

Peter Campbell, Commercial Director at Snowshock, advocates the importance for face-to-face networking and establishing your business within your local community below: New data has revealed that 65% of businesses...

Driving change: the shift from CRM to CX

Customers demand more from brands than ever before. Businesses need to provide a unified experience across all engagements, starting from the very first time an individual encounters a brand. Suvish Viswanathan,...

Top tips on how to establish a website

With three out of five people in the UK employed by start-ups and SME businesses, they today account for more than 50% of the turnover for all UK companies. Yet achieving instant success doesn’t come overnight;...

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