Marketing is a crucial part of an SME’s business plan but they tend not to have a big budget to carry out their marketing strategy. So, how can they ensure that they reach the right people and boost their sales...
Research from Twilio, a customer engagement platform that drives real-time, personalised experiences for today’s leading brands, shows that investment in customer engagement is a key driver of revenue growth....
As the e-commerce market is becoming increasingly saturated, 2023 calls for smaller e-commerce businesses to think through the tools and re-evaluate solutions for retaining their competitive edge. Considering what...
Two-thirds (64%) of customers will leave a negative review when their delivery is delayed or they receive an unsatisfactory response to a ‘where is my order’ (WISMO) query, highlighting the critical role...
Emplifi, a leading unified customer engagement platform, has released Meeting the Demands of the Modern Customer: A Deep Dive Into The Importance of Social Influence, a new study in collaboration with Harris...
ShipStation, a leading cloud-based e-commerce shipping solution, has announced that UPS is live on its carrier services platform in the UK. This new collaboration gives UK merchants using ShipStation access to...
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