Customer Experience

Research finds SMEs overwhelmed by social media and communication technology

New research has revealed that SMEs are becoming overwhelmed by the noise and distraction of social media channels, communication technology and networking platforms, which are failing to help businesses collaborate...

UAE consumers turning to mobile apps for finance and retail services

As businesses in the UAE double down on mobile apps in a bid to increase customer engagement and spending, they are seeing highly positive results for their efforts with the overall number of installs of mobile apps...

Mentor Group launches digital learning platform for SMBs 

Mentor Group – a digital-first, sales enablement specialist – has launched Sales Academy, its SaaS sales enablement tool, to deliver enterprise-level training and skills to SMB sales teams.  The...

70% of Gen Z believe they don’t receive excellent CX on social media 

Emplifi, a leading unified customer experience platform, released 7 Key Consumer Expectations Impacting Social Media Success Today, a report outlining generational insights into how different groups engage with...

Amplitude announces new customer data platform 

Amplitude, a pioneer in digital optimisation, has announced the launch of Amplitude CDP, an insights-driven customer data platform (CDP). Unlike other CDPs that require connecting to third-party analytics solutions,...

Hey Karry is on a mission to restore customer experience back into the hands...

Hey Karry is a Dubai-based technology start-up offering last-mile delivery services to small and medium enterprises (SMEs), enabling their Direct2Consumer channel. It has developed a user-centric, easy-to-use...

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