CX

AI is the power tool of CX 

A new global research report from MIT Sloan Management Review (SMR) Connections, Delivering Experiences That Win Business and Build Loyalty: CX Champions Share Their Strategies, sponsored by SAS, has...

Report uncovers attitudes about data collection practices and...

3radical, a leader in audience engagement and consented data solutions, has announced the launch of its annual consumer survey report. As consumers become increasingly aware of the value of their personal data, this...

90% of Brits will leave a brand they trusted after only two or three poor...

Emplifi, a leading unified customer experience platform, has released, 11 key things consumers expect from their brand experiences today, a new report which reveals that the majority (90%) of UK consumers will leave a...

Zendesk finds customer experience maturity leads to business resilience,...

According to new research released by  Zendesk in partnership with Enterprise Strategy Group (ESG), companies that have continued to invest in their customer experience (CX) over the past year are 10 times...

Puzzel launches in the Netherlands to meet growing demand for smart customer...

Puzzel, a leading European Contact Centre-as-a-Service (CCaaS) provider, has announced its expansion into the Netherlands to meet a growing demand for enhanced, smart customer experiences in the market.  The move...

Brands and companies need to make seamless, intuitive customer journeys the...

In today’s increasingly digital-led way of life, retailers, service providers and other businesses are digitalising more of their operations and dealing with customers across a range of channels – whether...

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