AfterShip, a leading shipping and tracking platform for top online retailers and Shopify stores, has announced a partnership with Stallion Express, a Canadian shipment services provider for small and medium sized online retailers nationwide for their shipment domestically and internationally.
The partnership enables the 8,000-strong e-commerce sellers using Stallion Express to provide proactive delivery updates to their shoppers and minimise customer services effort for WISMO (where is my order) enquiries.
Research shows that 93% of consumers want to stay informed and receive proactive updates about their shipments.
“We are thrilled to empower Canadian Shopify merchants to grow by engaging their shoppers after sales with automated delivery updates,” said Andrew Chan, Co-Founder of AfterShip. “Shoppers can be notified immediately if delivery goes wrong so that issues can be resolved earlier, which is critical to customer retention.”
“This partnership provides an edge to our SME clients over their competitions, who are not equipped with this automated tracking capabilities,” added Pramod Bhat, CEO of Stallion Express.Click below to share this article