AI

The value of human support in an AI world

The contact centre is continually changing. AI is now broadly used and SMEs need to find the right balance between using this technology and retaining their uniqueness. Jon Dainton, Head of Customer Operations Services...

The AI skills lag: How SMEs can strengthen their tech strategy

AI advancement continues to gather pace, with many benefits for businesses. But research has show that SMEs can be slower on the uptake of using AI in daily operations, with many employees taking it upon themselves to...

Personetics empowers over 150 million monthly users with 1.2 billion insights...

Personetics, a global leader in AI-powered personalised engagement solutions for financial institutions, has announced a significant milestone in its growth and impact across its global user base. The company now...

Resolve messy data to allow GenAI to deliver over ‘the last mile’

Generative AI (GenAI) is for the last mile. If you want to create something special that resonates with your target audience, you first need an underlying data infrastructure – and other forms of AI working under the s...

How collaboration can light the way for AI regulation

There is significant potential for AI usage within the security and compliance industry. And yet, a lack of regulation is holding progress back. There is a consensus that if governments take the lead on regulation,...

High-growth supply chain businesses adopting AI and Machine Learning at...

According to the 2024 Agility Index research study from Epicor and Nucleus Research,nearly half of surveyed companies across the make, move and sell industries cited concern over escalating costs as the foremost...

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