Customer Experience
Pipedrive acquires Outfunnel, bringing its top-rated marketplace app home
Pipedrive, an easy and intelligent CRM for small- and medium-sized businesses, has announced the acquisition of Outfunnel, a sales and marketing automation start-up and the top-rated app on the Pipedrive Marketplace....
Starfish Loves Coffee retains customers with Stampede’s guest engagement
Starfish Loves Coffee is an award-winning brunch spot in London. By day it is a celebrity boozy brunch spot, and by night, on Friday and Saturday evenings, the venue provides a cocktail bar and tapas. The company chose to wo...
Five fundamentals every SMB needs for sustainable growth
Most SMEs hanker after sustainable growth; growing steadily enough to make sure founders can keep up. Bret Tushaus, VP of Product Management at Deltek, explores the five fundamentals project-based SMEs and scaling...
UK firm launches modular CRM-to-ERP platform as alternative to SaaS and...
UK software company Web Alliance has launched WAMRAD, a rapid application development platform designed to help SME manufacturers build and scale operational systems without the cost and complexity of fully bespoke...
Pipedrive bridges the sales-to-delivery gap with new project management and...
Pipedrive, an easy and intelligent CRM for small- and medium-sized businesses, has launched new project management and communication capabilities designed to help sales teams manage customer relationships and post-sale exec...
Clio Work is now available to all solo, small and mid-sized law firms
Clio, a global leader in legal AI, has made Clio Work available to all solo, small and mid-sized law firms. Previously limited to Clio Manage subscribers, Clio Work is now widely...
Building an app which provides real value for customers
SportsShoes.com is a UK-based online retailer selling sports gear for runners, gym-goers and hikers. It built its native app with the help of apps specialist, One iota, focusing on building stable foundations first....
Data-led diversification helps growing hospitality companies meet guest...
Customer behaviour across the hospitality sector is changing. Adults of all ages are going out with different expectations, priorities and purchasing habits. Patrick Clover, CEO and Founder, Stampede, explains the important role th...
Poor customer experience costing millions for over half of UK businesses amid...
Over half (53%) of UK businesses report losing millions in revenue due to poor customer experience, with a further 56% agreeing inadequate loyalty programmes have already cost them customers, according to new research...
From uncertainty to innovation: The future of customer experience for SMEs in...
Organisations are under intense pressure to automate while preserving the human touch, navigating challenges like fragmented data systems, talent shortages and rising customer expectations for seamless, meaningful...
Report shows human-centric AI drives loyalty
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised and engaging than ever before. Drawing on ...
Signed, sealed, delivered – the demise of customer experience
Customer complaints are going to happen, but it is how companies handle them which will make the difference. Jonathan Sharp, CEO of Britannic, outlines how companies can handle complaints efficiently and quickly,...
ComplyAdvantage launches new global e-commerce platform to democratise access...
ComplyAdvantage, a global financial crime risk detection technology provider, has announced the launch of its new e-commerce platform, expanding access to proven enterprise compliance software for smaller businesses...
Millesima and nShift raise a glass to European flows
Fast-growing fine-wine retailer, Millesima, has developed a new partnership with carrier management specialist, nShift, to optimise its European supply chain and reduce its costs. François D’Hautefeuille, Head of ...
Bringg increases cart conversion and customer loyalty with accurate...
Bringg, a last-mile solutions leader, has announced its newest platform extension, Dynamic Delivery Slots. Now, shippers can offer precise delivery windows during e-commerce checkout to increase customer loyalty and...
Multi-million pound investment will accelerate growth of Journey Hospitality
Journey Hospitality, a leading provider of e-commerce software and services for the UK’s independent hotel industry, has secured a multi-million pound investment from Growth Lending to support its continued business g...
E-commerce expansion: The financial playbook for EMEA SMEs
E-commerce offers a gateway to worldwide sales for companies of all sizes, including SMEs. But there are, of course, challenges for SMEs to make sure they access the right tools to make their e-commerce platform a...
Shopstar opens online doors for small businesses with launch in the UK
Shopstar, a leading e-commerce platform for online shop creation, has officially launched in the United Kingdom. With over a decade of experience empowering creative entrepreneurs in South Africa, Shopstar brings its...
British small businesses face ‘challenging months ahead’ as sales growth slo...
UK small businesses experienced a challenging start to 2026, according to the latest Xero Small Business Insights (XSBI) data from Xero, a global small business platform. Anonymised and aggregated data from 440,000 UK...
Search demand surges for experience-led and lifestyle-focused businesses
New search trend analysis by AnyBusiness has revealed a major rise in consumer interest around a new wave of lifestyle-led businesses, with reformer Pilates, dog cafés, vintage shops and matcha cafés among the concepts seein...
SME sales in 2025: Winning without a treasure chest
In today’s hyper-competitive market, SMEs can’t outspend enterprise rivals – but they can outsmart them. Sean Evers, VP of Sales and Partner at Pipedrive, discusses how by combining strategic technology adoption with AI-dr...
A closer look at the Nyla Perfume scam and the rise of unauthorised...
Every few weeks, a new product is crowned the next viral obsession and is pushed relentlessly on social media and sold via TikTok Shop. One minute it’s Dubai chocolate, the next it’s a blue lip stain that...
The rise of European software independence
Almost half of the companies using US marketing tools and platforms are considering switching to European-based ones in the near future. According to a new study by Piwik PRO, the main drivers include the uncertain US...
Digital Transformation group launches new brand to target mid-market business...
Aliter Capital has launched a new brand called TXP (Technology x People) incorporating digital services provider, Jumar, and IT resourcing firm, Concept. TXP will focus on IT consultancy, technology development and people...
Risk or reward? Why creator economy start-ups need to fix payments before they...
As investment continues to pour into the creator economy, much of the conversation has focused on monetisation models, audience growth and platform differentiation. But speak to founders behind the scenes, and a d...
WeShop launches Founders Programme to empower early community creators in the UK ...
WeShop Holdings, a community-owned social commerce platform, has announced the launch of the WeShop Founders Programme in the United Kingdom, a new initiative designed to empower...
Why smart content beats SEO tricks every time
The tricks to boost a business’ SEO rating change regularly. To keep up with the changes can feel like a full time job. Peter Juhasz, CEO and Co-founder of Syrvi.ai, says that in reality, smart content will guide custome...
Intigral – stc tv optimises streaming app acquisition and engagement for m...
Intigral – stv tv is a a leading provider of digital entertainment, gaming and media services across the MENA region. With users scattered across a fragmented landscape of device touchpoints, the team needed a s...
Project round-up: News from around our regions
Hong Kong Easou Technology, a leading AI-powered search and recommendation technology company, is pleased to announce a US$5 million strategic investment in Lightnet Group, a FinTech company under The Charoen...
Making healthy eating simple for busy people
Uninspired by the instant soups on offer, Bella Acland decided to do something about it. Standing in what she describes as the neglected instant soup aisle in the supermarket, Acland knew that she could make an...
