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Customer Experience

New report reveals how people seek connections within their company

Change activation platform, Rungway, has launched a report looking into workplace resilience. The report reveals that anonymous posts by employees citing a personal challenge have nearly doubled over the past year, and 38% of these posts were made outside of office hours or on the weekend –...


Ten tips for amazing business networking from FSB

Business networking is an effective business tool for small businesses, providing a platform to meet like-minded individuals and build connections for growth and development, both professionally and personally. With the rise in virtual networking, there are even more opportunities to meet local...


Four essential tips for online SMEs who want to expand internationally

SMEs need to think outside of the box if they are going to survive the difficult economic landscape. And one option could be shipping their products internationally.  Joshua Shimkin, Head of SME Growth and Marketing at South Africa-based online payment gateway, Peach Payments, offers four...


Report reveals UK mental health crisis is worse than estimated in working people

New figures from a leading mental health app, Wysa, show that the UK mental health crisis is worse than estimated in working people. More than one in three (35%) working people suffer moderate to severe depression or severe anxiety – three times higher than the estimated UK adult...


Financial downturns – how can CX leaders help their organisations emerge stronger?

Bill Staikos, Senior Vice President, Evangelist and Head of Community Engagement at Medallia, talks to us about the steps CX leaders can take to successfully get their business through times of economic turbulence. The last few years have been challenging in more ways than one and our economy has...


ClimateView helps city planners secure investment to drive decarbonisation

Swedish start-up, ClimateView, has launched a significant Impact Intelligence upgrade to its ClimateOS platform to help planners unlock crucial funds for city transitions. City planners at Helsingborg in Sweden have already been using ClimateOS to visualise their climate roadmap and are using...


AI roadmaps at risk: 60% of UAE businesses struggle to deliver analytics ROI due to legacy strategy

New research reveals that, while 79% of UAE organisations invest in analytics ahead of all other technology, historic unsolved challenges mean critical business insights aren’t fully utilised. The research, carried out by IDC on behalf of Alteryx, showed that futureproofing business using...


Roses Only achieves record customer retention with Macquarie Telecom

One of Australia’s leading online flower delivery service, Roses Only, has reported record customer retention, doubled orders, mitigated the impact from the Brisbane floods and is looking at business expansion with support from Macquarie Telecom. Roses Only employs around 300 staff and has...


Customer experience trends to look out for in 2023

The continued growth in online shopping means brands are more under pressure than ever to provide sleek digital experiences. So, what should companies look to improve and invest in with regards to customer experience in the year ahead. Five customer experience professionals from leading brands...


Eight surprising ways to boost employee productivity

Managing a team comes with many challenges – from facilitating collaboration and communication to managing recurring tasks. One of the most pressing, amid a looming recession and economic uncertainty, is that of employee productivity. How can employees be empowered and motivated to do their...


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