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Customer Experience

Try that on for size: How a global pandemic impacted the future of retail

The global pandemic prompted a rapid acceleration of Digital Transformation built on identity security, with aims to win the loyalty of a new generation of shoppers. Emma Maslen, VP and General Manager, EMEA & APAC, Ping Identity, explains how the pandemic has prompted retailers to adapt the...


Remote work has intensified data protection challenges, says new report

Barracuda Networks, a trusted partner and leading provider for cloud-enabled security solutions, has released a new report titled: The State of Office 365 backup, which reveals that the worldwide shift to remote work during the pandemic has intensified the challenges associated with protecting...


Civica has won a new five-year, £3.6 million contract with LPPA

Civica’s cloud-enabled Universal Pensions Management (UPM) industry-leading software will help improve member and employer experience across the organisation via increased digitalisation and automation to modernise services. It will offer value for money administration software and build an...


COVID-19 will end but workplace culture will never be the same

The onset of COVID-19 had organisations across the globe scrambling to find solutions to the sudden and widespread shift to remote work. More than a year later, it is clear that the pandemic has permanently influenced perceptions and the employee experience of workplace culture, said Reynhardt...


Personalising the customer experience important for insurers

Today’s insurance customers want a service which is convenient, quick and most importantly, personalised. It has long been a challenge for insurance companies to understand their customers on an individual level. But thanks to evolving technology, companies are able to overcome these...


Three out of four UAE small businesses optimistic about recovery, survey reveals

Three out of four small businesses in the UAE said they feel optimistic about business recovery in 2021, according to a new study by Visa, a world leader in digital payments. The majority of UAE merchants (82%) said their investments in digital payments had paid off and will play a major role in...


Cynergy Bank implements nCino to provide agile customer experience

nCino, a pioneer in cloud banking and Digital Transformation solutions for the global financial services industry, has announced that specialist banking provider Cynergy Bank has adopted the nCino Bank Operating System to support its SME lending processes, following a...


CRM: Research shows small businesses lean into tech and customers during COVID-19 pandemic

Many businesses will have felt the impact of the COVID-19 pandemic during the last year – whether through accelerated digitalisation efforts, budgetary pressures or rapid expansion. One element which has always been core to a company’s strategic objectives is its customer...


CampfireSocial launches to engage trade verticals in a new way

CampfireSocial, a social network and e-commerce SaaS software designed to provide an organisation with a diversified revenue stream, increased year-round membership engagement and a new digital marketing vehicle for vendor partners, has been launched. Founded by tech entrepreneur Erica Bishaf, a...


WorkWave launches powerful new sales and marketing platform

WorkWave, a leading provider of cloud-based software solutions that support every stage of a service business’s life cycle, has announced the launch of WorkWave Marketing Sales Center, a powerful new sales and marketing platform that integrates directly into WorkWave PestPac, enabling...


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