SportsShoes.com is a UK-based online retailer selling sports gear for runners, gym-goers and hikers. It built its native app with the help of apps specialist, One iota, focusing on building stable foundations first....
Customer behaviour across the hospitality sector is changing. Adults of all ages are going out with different expectations, priorities and purchasing habits. Patrick Clover, CEO and Founder, Stampede, explains the important role th...
Over half (53%) of UK businesses report losing millions in revenue due to poor customer experience, with a further 56% agreeing inadequate loyalty programmes have already cost them customers, according to new research...
Organisations are under intense pressure to automate while preserving the human touch, navigating challenges like fragmented data systems, talent shortages and rising customer expectations for seamless, meaningful...
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised and engaging than ever before. Drawing on ...
Customer complaints are going to happen, but it is how companies handle them which will make the difference. Jonathan Sharp, CEO of Britannic, outlines how companies can handle complaints efficiently and quickly,...
