Signed, sealed, delivered – the demise of customer experience

Customer complaints are going to happen, but it is how companies handle them which will make the difference. Jonathan Sharp, CEO of Britannic, outlines how companies can handle complaints efficiently and quickly, reducing the risk of losing...

Stylus secures investment from Sure Valley Ventures to take the...

stylus, a start-up set to revolutionise teacher workloads with its AI-powered marking and feedback, has raised £500,000 in a recent funding round. The investment was made by Sure Valley Ventures, an AI-focused venture capital firm which...

Dubai AI Campus and Google Cloud announce collaboration to support...

Dubai AI Campus, one of the largest dedicated cluster of AI companies in the region at the DIFC Innovation Hub and home to the first and largest financial technology accelerator in the Middle East, and Google Cloud have announced a collaboration...

The impact of multi-channel automation on modern sales

Salespeople once had a limited choice in how they got in touch with customers. But in today’s world, there are many channels in which they can touch base with customers and personalise offerings to each individual. Consumers now demand...

Case Studies

How Searce engineered Zilch’s six-week rapid deployment with...

Searce is a modern technology consulting firm that empowers clients to transform their businesses, leveraging cloud, AI and analytics. Working with hyperscalers like Google Cloud and AWS, Searce has been...

Embracing technology for superior customer service

Newydd Housing Association offers a variety of housing options, from affordable rental units to homes for sale in mid and south Wales in the UK. It decided to employ Totalmobile’s...

Intelligent Technologies

Stylus secures investment from Sure Valley Ventures to take the ‘work’ out of...

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Skillvue secures US$2.8 million funding...

Valloop partners with GFT to build platform...

Editor’s Question: What best practice...

How to optimise an app for sustained...

New data reveals immigrants’ critical role to UK’s start-up economy

New data reveals that 39% of Britain’s top 100 fastest-growing companies had a founder born outside of the United Kingdom, despite immigrants comprising less than 15% of the population at large. The research was conducted by The Entrepreneurs Network, one of Britain’s leading entrepreneurship think tanks, and...

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Skillvue secures US$2.8 million funding...

Workday transforms how companies hire and...

Sage and Virgin StartUp announce...

HR Path secures record financing to...

Signed, sealed, delivered – the demise of customer experience

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Taking your customer experience to new...

Maxi-Lease uses Moneypenny to ensure they...

How challenger banks can become the future...

Five tips for small business owners to help...

How to fortify your finances

Funding. The thorn in many an SME’s side. Accessing finance, whether it’s for tech investment, working capital or growth, has certainly become more challenging for SMEs over the past three years. Todd Davison, MD of Purbeck Personal Guarantee Insurance, outlines how SMEs can build financial resilience to ensure...