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Cynergy Bank implements nCino to provide agile customer experience

Cynergy Bank implements nCino to provide agile customer experience

CXEurope

nCino, a pioneer in cloud banking and Digital Transformation solutions for the global financial services industry, has announced that specialist banking provider Cynergy Bank has adopted the nCino Bank Operating System to support its SME lending processes, following a successful deployment of the Coronavirus Business Interruption Loan Scheme (CBILS) with the company last year.

The bank is leveraging the nCino platform to elevate digital banking for its customers and provide its employees with more time to dedicate to customer relationships through the elimination of manual tasks.

In the midst of the COVID-19 pandemic, Cynergy Bank utilised nCino to process government loans, from online application through underwriting, automated decisioning, document preparation and closing. The process redefined the digital experience for its borrowers and employees as they collaborated on the same platform, reducing the need for paper-based processes.

The bank then decided to expand its use of nCino to other product lines to create further operational efficiencies and improve its omnichannel customer experience.

“We want our customers to have an unrivalled human digital banking experience and are committed to using technology to enhance our market leading customer service, delivered by our relationship managers,” said Michael Rennie, Chief Digital Officer at Cynergy Bank.

“As we continue to adapt at a rapid pace to meet the needs of our customers, we need a flexible and agile technology solution with the ability to scale as our business evolves. The nCino platform has become an invaluable element of our banking infrastructure to deliver on the digital-first expectations of our customers.”

“We’re proud to be working alongside Cynergy Bank as it fulfils its commitment to innovating its business and determining the best ways to serve its customers,” added Edward Lane, VP Sales – EMEA at nCino. “In today’s world, time to market and time to serve are more critical than ever before, and I am delighted that we have been able to help Cynergy quickly and materially affect both.”

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