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Civica has won a new five-year, £3.6 million contract with LPPA

Civica has won a new five-year, £3.6 million contract with LPPA

Banking & FinanceCXTop Stories

Civica’s cloud-enabled Universal Pensions Management (UPM) industry-leading software will help improve member and employer experience across the organisation via increased digitalisation and automation to modernise services. It will offer value for money administration software and build an innovative digital platform for future growth.

LPPA is a subsidiary of Local Pensions Partnership, a major pension service provider for public services schemes. LPPA provides pension administration services to 17 local authority and blue light clients with over 600,000 members across more than 1,800 public and charity sector employers.

The implementation of UPM will sit at the heart of the organisation’s business and Digital Transformation to improve the member and employer experience. The new platform allows members and employers to self-serve 24/7, introducing automation and self-service capabilities that significantly improve the user experience. UPM will consolidate five existing systems into one integrated workflow platform, freeing up administrators to focus more on Value Add activities for members.

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