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Start-up, Glovo, chooses digital voice solutions from Orange Business Services to help expand customer experience globally

Start-up, Glovo, chooses digital voice solutions from Orange Business Services to help expand customer experience globally

Europe

Delivery service start-up, Glovo, headquartered in Barcelona, Spain, has engaged Orange Business Services to support its global expansion plans with a wide range of contact centre and telephony services.

Initially launched in a few Spanish cities, Glovo has rapidly expanded after successful results. Glovo currently operates in 20 countries in Europe and Africa. The start-up promises to give everyone easy access to anything in their city, from take-away meals and groceries to medicines, delivered within 30 minutes of ordering via its mobile app.

To help the start-up’s launch platform scale for international operations and continued growth, Glovo chose 100% cloud-based digital voice services from Orange. Glovo can now easily deploy telephony services worldwide and ensure call quality, while addressing local requirements for any given country.

Orange Business Services manages Glovo’s international call collection for merchants and customer support through Contact Centre Access.

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