Over two-thirds of US office workers (60%) said they have had a negative experience with the IT department – either feeling patronised, intimated or frustrated at the length of the time they have to wait to resolve issues.
More than a third (39%) of US office workers have had to wait longer for an IT issue to be resolved while working from home, with more than half (56%) having to wait at least three hours to resolve an issue.
Fifty-seven percent said they had hardware replacement issues during the pandemic, leading to 22% of US workers insisting that poor performing or broken IT equipment caused a loss of productivity. Forty-eight percent said they would welcome round the clock phone support from an IT technician. The results are part of the Supporting Your Remote Workforce in 2021 and Beyond report, commissioned by Velocity Smart Technology, which surveyed 2,000 office workers in the
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