Daon is at the forefront of digital identity fraud prevention and is a trusted global partner in both the public sector and for some of the world’s most iconic brands. The SME has chosen to work with Vega IT, a leader in software development and systems integration, to deliver seamless, secure customer journeys across every digital touchpoint. Clive Bourke, President of EMEA and APAC at Daon, discusses what the partnership means for customers.
Daon has been a pioneer in digital identity for more than a quarter of a century, trusted by leading organisations across sectors including banking, FinTech, travel, healthcare and government. Its technology underpins some of the most secure and user-friendly authentication journeys in the world, helping millions of people connect and transact safely every day.
By integrating Daon’s next-generation identity assurance solutions with Vega IT’s experience in digital product development and customer journey design, the collaboration will enable organisations to streamline operations, reduce manual checks and deliver secure, low-friction authentication to the user, resulting in greater customer confidence, improved satisfaction and increased loyalty. The partnership aims to:
• Provide fluid experiences across both physical and digital touchpoints
• Simplify operations by eliminating manual checks and repetitive authentication
• Build lasting trust with solutions that are intuitive, discreet and reliable
• Increase satisfaction, engendering loyalty and ultimately increasing customer life-time value.
“This partnership represents an exciting evolution in our approach to delivering customer-centric identity solutions,” said Clive Bourke, President of EMEA and APAC, Daon. “By combining Daon’s authentication capabilities with Vega IT’s strength in designing unified customer journeys, we’re providing organisations with what their customers are increasingly demanding: experiences that feel effortless across every touchpoint, whether physical or digital, without compromising security or trust.”
Building on a successful track record of joint projects, the partnership will enhance Vega IT’s Seamless Experience initiative, helping organisations reimagine how customers interact, authenticate and move between services. By combining intuitive design with advanced biometric assurance, the partnership aims to remove friction from everyday interactions while maintaining the highest levels of trust and compliance.
“This partnership represents an exciting opportunity for our clients,” said Nikola Prelevic, Executive Partner, Vega IT UK. “Daon’s technology allows us to create experiences that truly flow, where customers can move easily between in-person and online interactions without disruption. It’s about making services feel effortless, so people can focus on getting on with what matters to them.”
Together, Vega IT and Daon are setting a new benchmark for biometric-powered digital experiences, where innovation, trust and simplicity work hand-in-hand to create lasting value for businesses and their customers.
Clive Bourke, President of EMEA and APAC at Daon, spoke to Intelligent SME.tech about the partnership.
How does this partnership help Daon expand the reach or applicability of its biometric and identity assurance solutions?
Partnering with Vega IT allows us to bring Daon’s identity verification or proofing capabilities, such as taking an unknown person on an unknown device through a remote process to become a trusted identity, into a broader range of real-world customer journeys. It also helps Vega IT bring passwordless authentication to their customer digital journeys, moving away from phishable credentials and weak knowledge-based solutions
Vega IT has a strong track record delivering complex digital products across several industries, so our technology is being applied in environments where identity is critical but often underserved.
By combining their engineering expertise with our digital identity platform, organisations can adopt secure, high-assurance biometrics without needing to build or maintain that capability themselves. It extends our reach into more industries and more enterprise use cases while keeping the quality and integrity of the Daon experience consistent.
What made Vega IT the right partner for delivering a more holistic, customer-centric identity experience?
Vega IT has a clear focus on user-centric design and the practical realities of delivering digital services at scale. They understand that identity cannot sit as an isolated component – it must be interlinked into the broader customer journey.
They also bring deep engineering capability, which means our identity verification and authentication solutions can be integrated cleanly and responsibly, without compromising trust.
How does Daon balance security, compliance and user convenience when integrating its technology into third-party customer journeys?
This balance is at the core of Daon’s platform. Every deployment is built around risk-based decisioning, ethical and privacy-by-design principles and strong biometric assurance, but we never lose sight of the user experience, which is one of core values.
Our goal is to give partners like Vega IT the tools and the solutions to address their client’s identity verification and authentication needs. Daon’s TrustX platform is modular and fully orchestrated, so our partners can meet local regulatory requirements, maintain strong assurance levels, and still deliver a fast, intuitive journey for the end-user.
What innovations in Daon’s next-generation identity platform will be leveraged to support Vega IT’s Seamless Experience initiative?
Low-code orchestration, enabling Vega IT and other partners to design and adjust identity flows without lengthy development cycles.
Deepfake and liveness defences to protect against emerging threats without forcing users through unnecessary friction.
Face and voice biometrics, not tied to the handset or device, that improve accuracy and resilience across diverse environments.
Adaptive risk signals, allowing identity checks to be applied dynamically based on behaviour, context and threat-level.
How do you envision biometric authentication evolving as customers move more fluidly between digital and physical touchpoints?
Customers expect the same level of trust and convenience regardless of whether they’re on a mobile app, a website or in a branch or service location. Biometrics will increasingly act as the unifying layer that binds those experiences together, delivering both security and convenience.
We’re moving towards a world where identity follows the individual – not the device or the channel. That means secure, consent-driven biometric credentials that can authenticate a person continuously whether they are onboarding remotely, accessing a service in person or completing a high-risk transaction.
Which industries stand to gain the most from eliminating manual checks and implementing frictionless authentication?
Any industry where trust, speed and regulatory compliance are required would be benefit from frictionless authentication. At Daon we have plenty of experience deploying our technology to financial institutions, travel and hospitality, telcos, gaming all around the world.
What’s next for Daon?
Daon’s focus is in to provide trusted digital identity solutions in every channel, in every layer. It means that we’re constantly expanding our deepfake and fraud-resilience capabilities, accelerating low-code orchestration so clients can adapt identity flows in real-time and extending biometric authentication consistently across digital and physical channels.
We’re doubling down on the areas where trust, compliance and user experience converge and delivering identity assurance that stands up to the threats our customers are facing today and preparing them for the future threats
