Analysis

COVID-19 will end but workplace culture will never be the same

The onset of COVID-19 had organisations across the globe scrambling to find solutions to the sudden and widespread shift to remote work. More than a year later, it is clear that the pandemic has permanently influenced...

Personalising the customer experience important for insurers

Today’s insurance customers want a service which is convenient, quick and most importantly, personalised. It has long been a challenge for insurance companies to understand their customers on an individual...

How two businesses scaled for growth with e-commerce platform ManoMano

Thanks to the Internet and e-commerce platforms, for many SMEs the world really can be their oyster. We explore how two different companies have enjoyed business growth thanks to a collaboration with e-commerce...

CRM: Research shows small businesses lean into tech and customers during...

Many businesses will have felt the impact of the COVID-19 pandemic during the last year – whether through accelerated digitalisation efforts, budgetary pressures or rapid expansion. One element which has always...

Agria Pet Insurance chooses DWF 360’s EvoClaim to support growth

Leading pet insurer, Agria Pet Insurance, has implemented DWF 360’s claims and insurance policy management software, EvoClaim, to replace its legacy end-to-end insurance system. Agria Pet Insurance needed to...

Sonnedix selects Smartsheet to drive innovative HR response

Smartsheet, an enterprise platform for dynamic work, has announced Sonnedix, an innovative global solar Independent Power Producer (IPP), selected Smartsheet to drive innovative initiatives around training, remote...

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