Analysis

KoinWorks increases CSAT scores by 60% with Freshdesk

An Indonesian FinTech start-up has leveraged the Freshworks platform to drive automation and analytics for an omnichannel customer experience. From a peer-to-peer financial lending start-up in 2016, KoinWorks has...

Barings Law doubles monthly case load by choosing Zoho One

The adoption of Zoho One has significantly enhanced the freedom and autonomy of staff at Barings Law by centralising access to all necessary tools on a single platform. At the English law firm, half a million clients...

XTransfer delivers faster, more efficient cross-border payment collection for...

XTransfer is a FinTech company that offers one-stop, cross-border financial and risk management services to SMEs. To reduce the barriers and costs of global expansion for SMEs, XTransfer expanded local collection...

VIDEO: IT specialist partners with conservation charity to detect illegal...

To address the challenge of forest degradation in Mu Cang Chai forest in Vietnam, Aiforgood Asia partnered with Crayon for its expertise in data and AI to develop a Proof-of-Concept computer vision-based solution that...

Selling on Amazon opened up our customer base and increased sales

Selling on Amazon has proven to be a game-changer for many businesses, opening up new customer bases and significantly increasing sales. Small- and medium-sized enterprises (SMEs) from all around the globe have...

OpenText survey reveals companies don’t believe they are targets for...

OpenText has released results of its annual 2023 OpenText Cybersecurity Global Ransomware Survey. Findings show a similarity in how small-to-medium sized businesses (SMBs) and enterprises (with more than 1,000...

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