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Brands and companies need to make seamless, intuitive customer journeys the digital priority

In today’s increasingly digital-led way of life, retailers, service providers and other businesses are digitalising more of their operations and dealing with customers across a range of channels – whether it’s via a website, mobile app, email and other messaging formats, social...


Only 13% of marketers believe NPS accurately measures customer satisfaction

New research has found that over three quarters of marketers believe that Net Promoter Scores (NPS) do not accurately measure customer satisfaction. That’s according to new research from experience analytics company, Contentsquare. The research comes from Contentsquare’s Digital...


Changing the face of deliveries

Branded deliveries through Picup, a crowdsource delivery and tech company, is now possible. The innovative last mile delivery company has introduced a unique concept where its drivers become the face of any specific brand. Picup has become a model for innovation in the courier and logistics...


Amazon Connect reinventing the call centre

With organisations embracing Digital Transformation efforts to remain competitive, the call centre industry is poised for significant disruption. Those who embrace this change will be the ones that see significant benefits for not only themselves but also their clients. To this end, global...


Matrix42 CEO on enabling a smart and secure digital workspace

Organisations around the world are now relying on digital tools to help them deliver positive experiences for both their employees and end users, particularly given the shift to remote working brought about by the COVID-19 pandemic. Here, Oliver Bendig, CEO, Matrix42, talks us through the...


Aosom sees business growth through ManoMano partnership

Aosom sells a range of home, garden, pet and car accessories across six individual brands. It has gone from strength to strength after launching on the marketplace, ManoMano, which has over four million products in six countries. Diego Castro, Account Manager at Aosom, explains how the...


The key to successful Digital Transformation in the manufacturing sector

COVID-19 has amplified the inefficiencies within manufacturing. Investing in a platform that delivers digital workflows will ensure optimum customer experience and unlock business productivity. Uwe Vieth, Sales Director for ServiceNow’s business in the Automotive and Manufacturing Industry,...


Businesses fail to prioritise customer engagement in post-pandemic recovery

Yext, a AI Search company, has announced research results which reveals that UK businesses could be putting their post-pandemic recovery at risk by failing to effectively communicate with customers.  As many organisations begin preparations for a full reopening over the coming weeks, recent...


COVID triggers changes in payments habits among over eight in ten consumers

More than eight in ten consumers (86%) say that their payments habits have changed since the start of the pandemic, with 59% trying a new payment method for the first time – a number which rises to 77% among the 18- to 24-year-old age group. That’s according to new research released...


Online spend doubles but the ‘COVID-19 effect’ on e-commerce won’t be permanent

As high streets and shops start to reopen across the UK, business leaders will need to adapt their approaches if they are to encourage a sustained footfall. LambdaTest, the browser testing platform, has published the first in a series of data-driven reports that take a deep dive look into...


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