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b8ta partners with noon.com to provide shoppers in the UAE with the next-gen retail experience

b8ta, a unique software-powered retailer with its mission to build a ‘Retail-as-a-Service’ platform for brands, has announced its strategic collaboration with noon.com, Middle East’s leading digital marketplace, to bring innovative and unique brands to customers in the region....


IASME’s government funded IoT assurance scheme to give shoppers confidence

IASME’s new voluntary assurance certification will give shoppers confidence that their smart product has been made cybersecure, thanks to a government grant. TheIoT Security Assured scheme will be open to start-ups and smaller companies to certify their smart...


New report shows huge rise in AI and automation as customer and employee expectations shift

A global survey analysis of more than 25,000 consumers, business buyers and professionals found that customer expectations are growing amid the transition to all-digital experiences. And employees – who are already stretched thin – are feeling more pressure to meet demand. In...


ServiceNow and Qualtrics combine powerful workflows and experience data to help companies

ServiceNow and Qualtrics have announced a strategic partnership to help companies deliver next-generation employee experiences and customer service, leveraging the combined power of ServiceNow’s digital workflows with Qualtrics’ experience management technology on a single platform....


Consumers remain underwhelmed despite big digital switch

Only 29% of consumers around the world believe the companies they interact with now deliver an improved digital experience compared to before the pandemic. The stark findings from a new study from VMware of more than 9,000 consumers, reveal that while there has been a seismic digital...


Try that on for size: How a global pandemic impacted the future of retail

The global pandemic prompted a rapid acceleration of Digital Transformation built on identity security, with aims to win the loyalty of a new generation of shoppers. Emma Maslen, VP and General Manager, EMEA & APAC, Ping Identity, explains how the pandemic has prompted retailers to adapt the...


Civica has won a new five-year, £3.6 million contract with LPPA

Civica’s cloud-enabled Universal Pensions Management (UPM) industry-leading software will help improve member and employer experience across the organisation via increased digitalisation and automation to modernise services. It will offer value for money administration software and build an...


Personalising the customer experience important for insurers

Today’s insurance customers want a service which is convenient, quick and most importantly, personalised. It has long been a challenge for insurance companies to understand their customers on an individual level. But thanks to evolving technology, companies are able to overcome these...


Cynergy Bank implements nCino to provide agile customer experience

nCino, a pioneer in cloud banking and Digital Transformation solutions for the global financial services industry, has announced that specialist banking provider Cynergy Bank has adopted the nCino Bank Operating System to support its SME lending processes, following a...


Airkit launches with aim of fixing the last mile of digital customer experience

Airkit, the creator of a leading low-code platform for customer engagement, announced general availability of its solution for building customer experiences with US$28M in funding from Accel, Emergence Capital and Salesforce Ventures. Companies are focused on customer experience because buyers...


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