The 2020s are proving to be the decade of exciting and revolutionary technology within reach of businesses that are willing to adapt to use it to improve customer experience. Here, James Frampton, SVP and General...
A report from software company, Sage, showed the key challenges which HR leaders will face in the near future and how to address these issues and changes. The report also highlighted the differing opinions in how HR...
A new report by MIT Technology Review Insights explores how global organisations are reassessing their customer experience (CX) workforce and processes in the post-pandemic era. The report, Customer experience and...
Cisco published its 2022 Consumer Privacy Survey – an annual global review of consumers’ perceptions and behaviours on data privacy. This year’s survey highlights the critical need for further transparency as ...
Resilient UK SMEs are expecting to grow or maintain turnover over the next 12 months despite the emerging economic challenges and cost increases, new research from Paragon Bank has found. A survey of over 1,000 S...
New research among HR managers and ‘deskless’ workers, including those in the hospitality, retail and construction industries, has revealed that 86% of HR heads and 69% of employees believe there is room for improvement whe...
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