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Four essential tips for online SMEs who want to expand internationally

SMEs need to think outside of the box if they are going to survive the difficult economic landscape. And one option could be shipping their products internationally.  Joshua Shimkin, Head of SME Growth and Marketing at South Africa-based online payment gateway, Peach Payments, offers four...


ClimateView helps city planners secure investment to drive decarbonisation

Swedish start-up, ClimateView, has launched a significant Impact Intelligence upgrade to its ClimateOS platform to help planners unlock crucial funds for city transitions. City planners at Helsingborg in Sweden have already been using ClimateOS to visualise their climate roadmap and are using...


AI roadmaps at risk: 60% of UAE businesses struggle to deliver analytics ROI due to legacy strategy

New research reveals that, while 79% of UAE organisations invest in analytics ahead of all other technology, historic unsolved challenges mean critical business insights aren’t fully utilised. The research, carried out by IDC on behalf of Alteryx, showed that futureproofing business using...


How to create outstanding customer experiences in the 2020s 

The 2020s are proving to be the decade of exciting and revolutionary technology within reach of businesses that are willing to adapt to use it to improve customer experience. Here, James Frampton, SVP and General Manager EMEA, SugarCRM, explores the skills that must be implemented and aligned...


The optimal sales tech stack for SMEs 

Customer experience is vital for ensuring successful sales. Shabri Lakhani, CEO of SalesWorks, talks to us about optimising sales technology for SMEs, such as having a strong CRM, contact database and automating processes.   Research suggests that sales representatives spend...


How Evans Manufacturing lives up to its full potential with Freshsales

Following the implementation of Freshsales, Evans Manufacturing now has access to a holistic view of its customers as well as the ability to streamline sales processes and activities. Have you ever wondered where those branded goodies that businesses give away at events come from? Firms like...


90% of Brits will leave a brand they trusted after only two or three poor customer experiences 

Emplifi, a leading unified customer experience platform, has released, 11 key things consumers expect from their brand experiences today, a new report which reveals that the majority (90%) of UK consumers will leave a brand they were once loyal to after only two or three bad customer service...


TissueTech streamlines order management process after building custom app with Skuid

TissueTech, a leader in innovative biotechnology, has streamlined its order management process and enabled a more user-friendly experience after creating an internal sales ops app. TissueTech is a leader in innovative technologies using products derived from human amniotic and umbilical cord...


Pipedrive introduces new value-based growth plans

Pipedrive has introduced new value-based growth plans, designed to meet the needs of SMBs in search of more personalised and customisable CRM solutions. The new plan offerings account for the size and complexity of customers, helping them decide which features get the most value for growing their...


NEON selects Aptum to enhance its retail and e-commerce platforms

Aptum, a global hybrid multi-cloud managed service provider, has announced it has partnered with NEON, a turnkey e-commerce platform and retail solutions provider, to transition its IT infrastructure to Microsoft Azure Cloud, boosting NEON’s scalability and augmenting its IT security. Randy...


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