CX

Businesses fail to prioritise customer engagement in post-pandemic recovery

Yext, a AI Search company, has announced research results which reveals that UK businesses could be putting their post-pandemic recovery at risk by failing to effectively communicate with customers.  As many...

COVID triggers changes in payments habits among over eight in ten consumers

More than eight in ten consumers (86%) say that their payments habits have changed since the start of the pandemic, with 59% trying a new payment method for the first time – a number which rises to 77% among the...

Online spend doubles but the ‘COVID-19 effect’ on e-commerce won’t be perma...

As high streets and shops start to reopen across the UK, business leaders will need to adapt their approaches if they are to encourage a sustained footfall. LambdaTest, the browser testing platform, has published the...

b8ta partners with noon.com to provide shoppers in the UAE with the next-gen...

b8ta, a unique software-powered retailer with its mission to build a ‘Retail-as-a-Service’ platform for brands, has announced its strategic collaboration with noon.com, Middle East’s leading digital...

IASME’s government funded IoT assurance scheme to give shoppers confidence

IASME’s new voluntary assurance certification will give shoppers confidence that their smart product has been made cybersecure, thanks to a government grant. TheIoT Security...

New report shows huge rise in AI and automation as customer and employee...

A global survey analysis of more than 25,000 consumers, business buyers and professionals found that customer expectations are growing amid the transition to all-digital experiences. And employees – who are...

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