Tech Trends

Editor’s Question: Is technophobia threatening the future of SMEs?

Small and medium UK businesses are being held back by a reluctance to adopt new technologies, experts have warned. Experts from TelephoneSystems.Cloud have warned that the future of many SMEs is at risk after recent...

Xperience 2024: Genesys launches Native Journey Management for Genesys Cloud

New capabilities give organizations unmatched visibility into customer behaviours to provide personalized experiences that build loyalty. Genesys has announced the availability of native journey management...

Deep Dive: Henry Jiang, Chief Information Security Officer, Diligent...