Top Stories

Majority of workers enjoy collaboration in the workplace and would like to do...

New research has found that despite 75% of businesses reviewing their structure to adapt to new ways of working, less than half of workers believe their organisation will change its approach to collaboration. A...

Self-serve drives seven in 10 shoppers’ improved satisfaction with retail a...

Zebra Technologies Corporation, an innovator at the front line of business with solutions and partners that deliver a performance edge, released the findings of its 15th Annual Global Shopper Study which confirms...

Retail recalibration key to success in hybrid customer era 

At its 2022 European Exchange customer conference, Manhattan Associates announced the findings of its latest international research, highlighting the need for retailers to keep up with the pace of evolving consumer...

Report reveals how HR is changing

A report from software company, Sage, showed the key challenges which HR leaders will face in the near future and how to address these issues and changes. The report also highlighted the differing opinions in how HR...

CX is becoming more specialised to tackle ‘people paradox’ 

A new report by MIT Technology Review Insights explores how global organisations are reassessing their customer experience (CX) workforce and processes in the post-pandemic era.  The report, Customer experience and...

Consumers want more transparency on how businesses handle their data 

Cisco published its 2022 Consumer Privacy Survey – an annual global review of consumers’ perceptions and behaviours on data privacy. This year’s survey highlights the critical need for further transparency as ...

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