Insights

Not-so-open banking fails businesses that dare to dream beyond their borders

Companies of all sizes can now trade overseas as the online world has removed barriers to cross-border trade. But although the online world has charged ahead, the banking industry has failed to keep up. Martynas...

Signed, sealed, delivered – the demise of customer experience

Customer complaints are going to happen, but it is how companies handle them which will make the difference. Jonathan Sharp, CEO of Britannic, outlines how companies can handle complaints efficiently and quickly,...

The impact of multi-channel automation on modern sales

Salespeople once had a limited choice in how they got in touch with customers. But in today’s world, there are many channels in which they can touch base with customers and personalise offerings to each individual. C...

Renewable energy sector is down, but not out

The renewable energy sector has taken a hit during the past few years, with high valuations, interest rate hikes and a surge in production and material inflation. This has resulted in lacklustre results from notable...

Email security: breaking down barriers for SMBs 

Email security can feel prohibitively expensive or complex for small- and medium-sized businesses (SMBs). Rick Goud, Chief Innovation Officer and Co-founder at Zivver, explains why that does not need to be the case and...

What does the future of remote work look like?

Boots, Barclays and Deutsche Bank are just some of the companies that have announced back to office mandates for UK staff in 2024. If big-name employers are abandoning homeworking in favour of in-person interaction,...

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