Customer Experience

Editor’s Question: What’s the best way for SMEs to identify who their c...

It can be a challenge for SMEs when trying to find their customers. This month’s question explores the best way to find potential customers, starting below with a response from Chloe Bevan, Head of Customer Success E...

Signed, sealed, delivered – the demise of customer experience

Customer complaints are going to happen, but it is how companies handle them which will make the difference. Jonathan Sharp, CEO of Britannic, outlines how companies can handle complaints efficiently and quickly,...

Shopstar opens online doors for small businesses with launch in the UK

Shopstar, a leading e-commerce platform for online shop creation, has officially launched in the United Kingdom. With over a decade of experience empowering creative entrepreneurs in South Africa, Shopstar brings its...

Webidoo launches affordable all-in-one AI marketing tool for SMEs

Webidoo, an award-winning AI marketing company, has announced the global launch of Jooice, its patent-applied-for all-in-one AI marketing solution for SMEs. Held at the Dubai AI Campus in collaboration with DIFC...

GoDaddy helps entrepreneurs thrive with new AI-powered digital marketing...

Entrepreneurs today understand the importance of marketing to stay competitive, build their brand and attract customers. However, in a recent survey, 73% of respondents said they are not confident that their...

Less than a quarter of UK businesses view their customer experience...

Zoho, a leading global technology company, has found that 21% of UK businesses view their customer experience innovation as excellent, according to its Digital Health Survey. However, around four-fifths (79%) of...

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