CRM

How can small businesses effectively cope with customer enquiries?

To cope with the challenging economic environment, small and medium enterprises need to strengthen their customer relations and services to help them stand out from the crowd. Martin Brown, CCO at FM Outsource,...

New data reveals the exact time to send a new business email for the best...

Data from more than 15,000 email campaigns has offered key insights to SMEs looking to grow their businesses, including the best time to send that email with a new business approach. Sopro, an award-winning email...

Four essential tips for online SMEs who want to expand internationally

SMEs need to think outside of the box if they are going to survive the difficult economic landscape. And one option could be shipping their products internationally.  Joshua Shimkin, Head of SME Growth and...

ClimateView helps city planners secure investment to drive decarbonisation

Swedish start-up, ClimateView, has launched a significant Impact Intelligence upgrade to its ClimateOS platform to help planners unlock crucial funds for city transitions. City planners at Helsingborg in Sweden have...

AI roadmaps at risk: 60% of UAE businesses struggle to deliver analytics ROI...

New research reveals that, while 79% of UAE organisations invest in analytics ahead of all other technology, historic unsolved challenges mean critical business insights aren’t fully utilised. The research,...

How to create outstanding customer experiences in the 2020s 

The 2020s are proving to be the decade of exciting and revolutionary technology within reach of businesses that are willing to adapt to use it to improve customer experience. Here, James Frampton, SVP and General...

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