The 2020s are proving to be the decade of exciting and revolutionary technology within reach of businesses that are willing to adapt to use it to improve customer experience. Here, James Frampton, SVP and General Manager EMEA, SugarCRM, explores the skills that must be implemented and aligned...

Customer experience is vital for ensuring successful sales. Shabri Lakhani, CEO of SalesWorks, talks to us about optimising sales technology for SMEs, such as having a strong CRM, contact database and automating processes.   Research suggests that sales representatives spend...

Following the implementation of Freshsales, Evans Manufacturing now has access to a holistic view of its customers as well as the ability to streamline sales processes and activities. Have you ever wondered where those branded goodies that businesses give away at events come from? Firms like...

Emplifi, a leading unified customer experience platform, has released, 11 key things consumers expect from their brand experiences today, a new report which reveals that the majority (90%) of UK consumers will leave a brand they were once loyal to after only two or three bad customer service...

TissueTech, a leader in innovative biotechnology, has streamlined its order management process and enabled a more user-friendly experience after creating an internal sales ops app. TissueTech is a leader in innovative technologies using products derived from human amniotic and umbilical cord...

Pipedrive has introduced new value-based growth plans, designed to meet the needs of SMBs in search of more personalised and customisable CRM solutions. The new plan offerings account for the size and complexity of customers, helping them decide which features get the most value for growing their...

Aptum, a global hybrid multi-cloud managed service provider, has announced it has partnered with NEON, a turnkey e-commerce platform and retail solutions provider, to transition its IT infrastructure to Microsoft Azure Cloud, boosting NEON’s scalability and augmenting its IT security. Randy...

There are many sales and marketing tools out there for small and medium businesses to go from start-up to scale-up. Simon Philips, CEO and founder of ScaleUp Capital, offers eight simple steps on how to manage growth and how to shape the packaging, pricing, delivery and sale of the product or...

The pandemic has forced businesses to face and navigate a host of challenges like never before, but it has also accelerated Digital Transformation and provided an array of opportunities to thrive. Here, Patrick Schaudel, Head of Online Applications SME at IONOS, highlights the recent research the...

Groove, a leading sales engagement platform for enterprises using Salesforce, has unveiled the results of a new industry survey examining the impact of remote work on B2B sales teams in the United States. The survey of 765 sales professionals found that the impact of COVID-19 has created...