Customer Experience

International payment concerns stop SMEs from expanding overseas 

Currencycloud, experts at simplifying business in a multi-currency world, have released new research showing that concerns around international payments are a leading barrier stopping UK small and medium enterprises...

Emplifi reports Instagram Reels outperformed video content across Instagram,...

A good social media plan can make a huge difference to the success of SMEs. But where should companies focus their efforts? Based on social video content from thousands of global brands, Emplifi’s findings reveal a n...

HGS enables Form1 Partners to bring cutting-edge solutions to clients

Hinduja Global Solutions (HGS), a leader in technology-led customer experience (CX), has partnered with Form1 Partners, a leading commercialisation partner for B2B tech scale-ups and trusted source of breakthrough...

Belva Digital partners with Infobip to expand its product portfolio across...

Belva Digital, a marketing technology company based in Kenya, has expanded and enhanced its product portfolio through its participation in the Infobip Partner Connect Programme, which has enabled it to widen its...

Editor’s Question: How can SMEs create a fantastic customer experience?

We have all been there as a customer – let down by a company when it comes to customer service. Often it relates to an issue which crops up and the issue is not dealt with in a timely and efficient manner. It can also h...

Genesys to acquire Radarr Technologies to unify the customer experience

Genesys, a global cloud leader in AI-powered experience orchestration, has entered into an agreement to acquire Radarr Technologies, a leading AI-based social and digital listening, analytics, and consumer engagement...

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