From phone calls and email to web chats and social media, it’s harder for businesses to know which channels to prioritise for customers. New research from the leading technology-based provider of...
An Indonesian FinTech start-up has leveraged the Freshworks platform to drive automation and analytics for an omnichannel customer experience. From a peer-to-peer financial lending start-up in 2016, KoinWorks has...
In a rapidly evolving marketing industry, businesses are constantly seeking innovative ways to reach their target audience and drive engagement. Podcast advertising has emerged as the hidden gem of marketing...
Ever wondered which country leads the e-commerce market in terms of value? Or how does your region compete in this digital era against global competitors? A recent comprehensive study by flyers-on-line.com delves deep...
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, has announced the release of its latest intelligent, cloud-based mailing and multicarrier shipping...
In the swiftly changing tides of e-commerce, a new report indicates that the traditional online shopping cart is facing obsolescence. Alarmingly, statistics reveal a staggering 78.1% downturn in businesses that rely...
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