Customer Experience

Research shows that that UK companies can’t afford to replace humans with AI i...

New research from Ventrica shows that UK companies can’t afford to replace humans with AI in customer service enquiries, with an emotive experience unlocking repeat purchasing and more revenue. Ventrica has revealed t...

Infobip’s journey from start-up to unicorn without raising funds

Global communications platform, Infobip, has released a new documentary, distributed with CBS News, showcasing its journey from start-up to the first Croatian company gaining a billion-dollar valuation without external...

Bringg increases cart conversion and customer loyalty with accurate...

Bringg, a last-mile solutions leader, has announced its newest platform extension, Dynamic Delivery Slots. Now, shippers can offer precise delivery windows during e-commerce checkout to increase customer loyalty and...

Making a pub more than just a place to eat and drink

Running a pub is not easy in today’s climate. According to figures from the British Beer & Pub Association, nearly 300 pubs closed across England and Wales in 2024. But Sean Reddington, Founder of The Reddington P...

Mastercard research highlights urgent need for SMEs to stay ahead of evolving...

Readiness to tackle cyberthreats has never been more critical to building a secure and resilient digital future for small businesses, according to Mastercard’s latest research on cybersecurity risks facing SMEs. The s...

TikTok launches its first ever SME Council to amplify small business voices

TikTok has introduced its first ever SME Council for TikTok-focused small businesses, which aims to amplify SME voices to policymakers and help them shape policies that boost growth. User-generated content and LIVE...

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