Customer Experience

Brits left waiting almost five days for deliveries on average

Following recent unprecedented delivery and parcel disruptions affecting consumers up and down the country, Shipup, post-purchase experts, has found that the average order delivery is 4.5 days – or 107 hours,...

‘Inbox overload’ is widening the gap between buyer expectation and sales str...

B2B buyers prefer sales outreach via telephone over any other method of communication as they struggle with ‘inbox overload’. However, the majority of buyers say they’re most influenced to make a...

Zivver adapts its go-to-market strategy with e-commerce platform aimed at...

Email security specialist, Zivver, is adapting its go-to-market strategy with a self-service e-commerce platform to cater for small- and medium-sized businesses (SMBs).  Budget constraints and a shortage of...

UK marketers throw their support behind the EU AI Act

Nearly three-quarters (72%) of UK marketers support the European Union’s new AI Act, saying it represents a significant step towards the responsible use of Artificial Intelligence. That’s according to new...

Maxi-Lease uses Moneypenny to ensure they never miss an enquiry

Maxi-Lease Car & Van Leasing provides business and personal vehicle leasing options, as well as offering specialist insurance solutions. While looking to replace a member of the team responsible for front of house...

How challenger banks can become the future of financial services 

Jeremy Grinbaum, VP EMEA, Amplitude, dives into the importance of financial services embracing technological innovation and the future of challenger banks.  When it comes to innovation, the financial services...

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