Customer Experience

Adapting to changing customer needs in post-lockdown Britain

Kaushalya Somasundaram, Head of Payment Partnerships and Industry Relations, Square UK, explains how businesses need to keep up with customers’ expectations following the pandemic to keep up with sales both instore a...

Six digital strategies for increasing brand visibility

Businesses which embrace digital enjoy better business outcomes. Anastasiya Golovatenko, Account Director, Sherpa Communications, gives her top tips for businesses on how they can increase their brand visibility...

Aosom sees business growth through ManoMano partnership

Aosom sells a range of home, garden, pet and car accessories across six individual brands. It has gone from strength to strength after launching on the marketplace, ManoMano, which has over four million products in...

The key to successful Digital Transformation in the manufacturing sector

COVID-19 has amplified the inefficiencies within manufacturing. Investing in a platform that delivers digital workflows will ensure optimum customer experience and unlock business productivity. Uwe Vieth, Sales Director...

As some SMEs reopen for business, e-commerce remains key for sustainable...

The pandemic restrictions are being slowly loosened, and the usual brick-and-mortar stores in countries like the United Kingdom, Ireland, France and Czech Republic, are being opened again, while...

Businesses fail to prioritise customer engagement in post-pandemic recovery

Yext, a AI Search company, has announced research results which reveals that UK businesses could be putting their post-pandemic recovery at risk by failing to effectively communicate with customers.  As many...

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