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Customer Experience

Amplitude announces new customer data platform 

Amplitude, a pioneer in digital optimisation, has announced the launch of Amplitude CDP, an insights-driven customer data platform (CDP). Unlike other CDPs that require connecting to third-party analytics solutions, Amplitude CDP both collects and analyses event data with its natively integrated...


Experts discuss the risks of remote working  

Over the last two years, SMEs have seen a significant shift as many moved to remote working. However, with that comes increased cyber-risks. We spoke to three experts about how remote working has impacted SMEs and how they can combat these cyberthreats.   Surya Varanasi, CTO,...


Hey Karry is on a mission to restore customer experience back into the hands of businesses 

Hey Karry is a Dubai-based technology start-up offering last-mile delivery services to small and medium enterprises (SMEs), enabling their Direct2Consumer channel. It has developed a user-centric, easy-to-use technology platform that allows companies to fulfil their last-mile delivery while...


American office workers are demanding more flexible working conditions 

New research has revealed that almost half (49%) of American office workers aged between 25-34 – commonly referred to as Generation Y – are ready to walk away from their job and look for new opportunities if flexibility is not provided by their employer.  It is surprising then...


92% of HR leaders will increase use of Artificial Intelligence as solution for rising talent challenges 

Eightfold AI, a leader in AI-powered talent intelligence, has announced the findings from  Eightfold’s 2022 Talent Survey, The Future of Work: Intelligent by Design. The report details a plan to deploy Artificial Intelligence to adapt to the demands of the modern talent space,...


Customer experience innovation to grow in the next decade 

Customer contact centre operations are set to undergo transformation to improve customer experience (CX) delivery, finds new research from  Frost & Sullivan. Commissioned by  Webhelp, the study of over 1,000 senior customer experience management professionals finds...


Validity to drive small business email marketing success 

Validity, a leading provider of data quality and email marketing success solutions, has introduced Everest Elements – an email success platform geared towards helping small and medium-sized businesses (SMBs) access the data they need to execute engaging and effective email marketing...


Tackling the skill shortage 

The ‘Great Resignation’ is a global problem and companies are struggling to retain employees. Intelligent CXO spoke to three experts about how enterprises can survive the staff and skill shortages through upskilling talent and harnessing technology.  A new report, Tracking Trends...


How Augmented Reality enables business efficiencies and optimisation in the logistics sector

As the logistics sector strains under the pressure of increased supply chain demand and labour shortages, one solution is the adoption of digital tools. In this Q&A, Percy Stocker, EVP, AR, Americas, TeamViewer, highlights how wearables and Augmented Reality are helping to increase...


AI is the power tool of CX 

A new global research report from MIT Sloan Management Review (SMR) Connections, Delivering Experiences That Win Business and Build Loyalty: CX Champions Share Their Strategies, sponsored by SAS, has revealed that customer experience (CX) champions gain better returns from...


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