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Customer Experience

Factors in the workplace that could be increasing staff turnover   

There are many factors to consider when it comes to staff turnover – but while some may be inevitable, such as retirement, a change in career or even moving away, others can be controlled.  Antony Thompson, Co-Founder of employee wellbeing experts, Loopin, has highlighted six of...


Editor’s Question: Why should SMEs focus spending on mental health initiatives?

The mental health of employees has, quite rightly, been more of a consideration for employers since the pandemic. Clare Price, Director of Clinical Services, Onebright, explains how mental health is not black and white, it is a grey area, which is why there is no one size fits all policy for...


Hootsuite unveils the top social media marketing trends for 2023

Social media moves fast, and to remain competitive in what will be a defining year to come, brands need a complete view of the emerging trends set to shape the social landscape in 2023. Bridging this gap, Hootsuite has announced the results of its seventh annual Social Trends...


Square and Clearpay to support new British designers to launch e-commerce channels

Square and Clearpay has launched a programme for the British Fashion Council’s (BFC) young designers to help them establish their online storefronts. The programme empowers the best of Britain’s emerging designer talent to fast forward their business growth and generate more revenue...


How to create outstanding customer experiences in the 2020s 

The 2020s are proving to be the decade of exciting and revolutionary technology within reach of businesses that are willing to adapt to use it to improve customer experience. Here, James Frampton, SVP and General Manager EMEA, SugarCRM, explores the skills that must be implemented and aligned...


CX is becoming more specialised to tackle ‘people paradox’ 

A new report by MIT Technology Review Insights explores how global organisations are reassessing their customer experience (CX) workforce and processes in the post-pandemic era.  The report, Customer experience and the future of work, is produced in association with Genesys and...


Entrepreneurs encouraged to share working realities on social media 

Following the rise in popularity of ‘expectations versus reality’ social media hashtags which have been used 255,000 times on Instagram and received 1.1 billion views on TikTok, The Accountancy Partnership is challenging SME owners to join in and share their experiences of...


Three in five marketers in MEA lack confidence in their data 

To spot sudden, disruptive changes in customer and market behaviour, modern marketers need high-velocity data marketing, according to a new report by the Chief Marketing Officer (CMO) Council and GfK. These data systems need to be agile and adaptable with the ability to acquire real-time,...


Treasure Data unveils Customer Data Cloud 

Treasure Data, an award-winning enterprise customer data platform (CDP), has introduced a new strategic vision and product positioning, reflecting the company’s focus on helping enterprise companies improve the customer experience.  According to a recent Forbes survey,...


Yellow.AI expert on improving e-commerce through an omnichannel experience

E-commerce dependence on digital communication has drastically elevated since the pandemic. With digital now at the heart of e-commerce, how can businesses cut ties with traditional communications and embrace the best software to enhance their customer experience? We speak to Neil Barman, Chief...


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