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NEON selects Aptum to enhance its retail and e-commerce platforms

Aptum, a global hybrid multi-cloud managed service provider, has announced it has partnered with NEON, a turnkey e-commerce platform and retail solutions provider, to transition its IT infrastructure to Microsoft Azure Cloud, boosting NEON’s scalability and augmenting its IT security. Randy...


Businesses are losing 30% of international sales according to a new BlueSnap study

BlueSnap, a payment company helping businesses accept payments in over 200 geographies, has released its findings on the key challenges businesses face when it comes to cross-border payments. The survey highlights the drastic losses in sales and revenue and hefty expenses companies can incur...


Just 9% of cynical Brits expect to be wowed by customer service

Freshworks, a leading software company empowering businesses to delight their customers and employees, has announced survey findings that reveal the complexity and contradiction of consumer expectations. With just 9% of the 2,000 UK consumers surveyed (part of a broader study of 11,500 global...


Puzzel launches in the Netherlands to meet growing demand for smart customer experiences

Puzzel, a leading European Contact Centre-as-a-Service (CCaaS) provider, has announced its expansion into the Netherlands to meet a growing demand for enhanced, smart customer experiences in the market.  The move will see Puzzel hire a dedicated team in the Netherlands, as well as investing...


Over half of US office workers fear speaking to their IT department

Over two-thirds of US office workers (60%) said they have had a negative experience with the IT department – either feeling patronised, intimated or frustrated at the length of the time they have to wait to resolve issues.  More than a third (39%) of US office workers have had to wait...


UK start-up targets US$3.5 trillion global health food market in latest investment round

A UK start-up company specialising in the production of healthy food products which provide a long-term solution to elevated blood glucose levels has launched a new funding round as it seeks to stem the rise of Type 2 Diabetes.  Based in Norwich, The Smarter Food Company has developed a...


Brands and companies need to make seamless, intuitive customer journeys the digital priority

In today’s increasingly digital-led way of life, retailers, service providers and other businesses are digitalising more of their operations and dealing with customers across a range of channels – whether it’s via a website, mobile app, email and other messaging formats, social...


Only 13% of marketers believe NPS accurately measures customer satisfaction

New research has found that over three quarters of marketers believe that Net Promoter Scores (NPS) do not accurately measure customer satisfaction. That’s according to new research from experience analytics company, Contentsquare. The research comes from Contentsquare’s Digital...


How to take your business from start-up to scale-up

There are many sales and marketing tools out there for small and medium businesses to go from start-up to scale-up. Simon Philips, CEO and founder of ScaleUp Capital, offers eight simple steps on how to manage growth and how to shape the packaging, pricing, delivery and sale of the product or...


Changing the face of deliveries

Branded deliveries through Picup, a crowdsource delivery and tech company, is now possible. The innovative last mile delivery company has introduced a unique concept where its drivers become the face of any specific brand. Picup has become a model for innovation in the courier and logistics...


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