Small businesses face an uphill battle in capturing the hearts of younger customers, as a mere 22% of Gen Z believe their customer service rivals that of larger competitors. This is particularly concerning for smaller...
The ONTO Group is an education technology company supporting schools in their use of data. Among other services, it provides data management tools, including those used in exam and assessment processes and for the...
Financial software can make a huge difference to the success of an SME. Branden Jenkins, Chief Operating Officer, Medius, said: “Historic inflation levels, a looming recession and the possibility of another black swan e...
More than one in three of corporate employees in Africa are vulnerable to phishing attacks and social engineering scams. However, regular training can significantly reduce their chances of falling victim to such...
A new report by the ECCCSE (European Contact Centre & Customer Service Exchange) and CCMA (Call Centre Management Association) reveals the changing customer service landscape across six of the largest markets in...
It’s no secret that remote working has become widespread in the UK – 16% of employees reported working solely from home between September 2020 and January 2023. There are many harmful misconceptions surrounding r...
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