Customer Experience

Quadient expands cloud-based mail and shipping offer to SMBs

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, has announced the release of its latest intelligent, cloud-based mailing and multicarrier shipping...

FinTech brand sounds the alarm for impersonal online checkouts

In the swiftly changing tides of e-commerce, a new report indicates that the traditional online shopping cart is facing obsolescence. Alarmingly, statistics reveal a staggering 78.1% downturn in businesses that rely...

Navigating the digital marketing landscape: strategy first, MarTech second

Just like the chicken and the egg scenario, there are two ways to approach digital marketing: MarTech solution first, or strategy first? Tom Ryan, CEO at marketing consultancy MarCloud, recognises that starting with...

WorldFirst to expand e-commerce digital finance solutions for SMEs in...

WorldFirst, a one-stop digital payment and financial services platform for cross-border trade SMEs, announced its plan to launch e-commerce digital finance solutions in new Southeast Asian markets in 2024, aiming to...

Take a deep dive into your customer data

Customer data can reveal so much to companies about their products and services, but it is often ignored and not analysed. Jonathan Sharp, CEO at Britannic, explains how businesses can use this data, with the help of...

Editor’s Question: What are your top tips for an SME on its e-commerce...

Not many SMEs will be successful if they don’t have an effective website and a seamless way to sell their products, craft or trade. Selling products online needn’t be an arduous task, especially with the...

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