Freshworks, a leading software company empowering businesses to delight their customers and employees, has announced survey findings that reveal the complexity and contradiction of consumer expectations. With just 9%...
Puzzel, a leading European Contact Centre-as-a-Service (CCaaS) provider, has announced its expansion into the Netherlands to meet a growing demand for enhanced, smart customer experiences in the market. The move...
A UK start-up company specialising in the production of healthy food products which provide a long-term solution to elevated blood glucose levels has launched a new funding round as it seeks to stem the rise of Type 2...
In today’s increasingly digital-led way of life, retailers, service providers and other businesses are digitalising more of their operations and dealing with customers across a range of channels – whether...
New research has found that over three quarters of marketers believe that Net Promoter Scores (NPS) do not accurately measure customer satisfaction. That’s according to new research from experience analytics...
There are many sales and marketing tools out there for small and medium businesses to go from start-up to scale-up. Simon Philips, CEO and founder of ScaleUp Capital, offers eight simple steps on how to manage growth...
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