CRM

Digitalisation – Understanding the benefits for SMEs

The pandemic has forced businesses to face and navigate a host of challenges like never before, but it has also accelerated Digital Transformation and provided an array of opportunities to thrive. Here, Patrick...

Half of B2B sales professionals saw their workloads increase during the...

Groove, a leading sales engagement platform for enterprises using Salesforce, has unveiled the results of a new industry survey examining the impact of remote work on B2B sales teams in the United States. The survey...

Remote work has intensified data protection challenges, says new report

Barracuda Networks, a trusted partner and leading provider for cloud-enabled security solutions, has released a new report titled: The State of Office 365 backup, which reveals that the worldwide shift to remote work...

Three out of four UAE small businesses optimistic about recovery, survey...

Three out of four small businesses in the UAE said they feel optimistic about business recovery in 2021, according to a new study by Visa, a world leader in digital payments. The majority of UAE merchants (82%) said...

CRM: Research shows small businesses lean into tech and customers during...

Many businesses will have felt the impact of the COVID-19 pandemic during the last year – whether through accelerated digitalisation efforts, budgetary pressures or rapid expansion. One element which has always...

Salesforce introduces loyalty management to improve customer experiences

Salesforce, a global leader in CRM, has announced Loyalty Management, a new product for companies across industries, including retail, consumer goods, manufacturing, travel and hospitality, to increase customer trust...

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