Customer Experience

Storyblok’s CMS report finds 79% of companies are using AI-powered content t...

Storyblok, a content management system (CMS) category leader, has released The State of CMS 2024 report to show how companies manage content today and what their content plans are for the future. The report...

Five tips for small business owners to help grow their business online

Small businesses are embracing digitalisation and catering to their customer needs through a variety of online channels. With new technologies emerging, such as AI, there is no time like the present to help your small...

Generative AI’s impact on channel-less shopping experiences

When customers interact with a business, they don’t think about channels and how and where that interaction is happening – they just want a good, personalised experience. Which is why a channel-less approach to cus...

Globe and GMS announce strategic partnership to build the AI-driven future of...

Leading Philippine digital solutions platform, Globe, has announced a strategic partnership with GMS, an AI-driven communications solutions partner, to build the future of customer experience for enterprises in the...

JD Worldwide opens fashion goods warehouse in Paris to streamline...

JD Worldwide, a one-stop import and export shopping platform under JD.com, has launched its first self-operated direct procurement warehouse for fashion goods in Paris, France. This initiative is a key component...

Improving customer experience without breaking the bank

Projects have always been a popular way to organise software development and funding. However, this approach can be restrictive for organisations of all sizes, including small and medium sized enterprises (SMEs), and...

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