Customer Experience

British mid-market retailers believe social commerce is democratising the...

Over eight in ten (86%) British retail brands believe social commerce is democratising the retail landscape, levelling the playing field by allowing mid-market businesses to compete against enterprise level companies...

Editor’s Question: How can SMEs maximise the return on investment from...

A customer relationship management (CRM) tool is used by businesses to manage, analyse and improve interactions with their customers. It enhances communication and improves customer service. But how can SMEs make sure...

Enhancing processing speed and improving capacity

Formara Print and Marketing is a commercial printing company based in Southend-on-Sea, Essex in the UK. Building a reputation for innovation in print and direct mail solutions over more than 50 years, the 28-strong...

Together in Travel initiative to foster small business growth across the...

The World Travel & Tourism Council (WTTC) has announced Andrea Grisdale, Founder and CEO of IC Bellagio, as Vice Chair of its new initiative, Together in Travel, alongside 13 founding partners. This groundbreaking...

The power of social media for growth: Lessons from a self-taught entrepreneur

The power of social media and digital marketing for today’s e-commerce SMEs cannot be overstated, as even long-established brands are having to pivot social media and digital marketing solutions to keep up with ever e...

Multi-million pound investment will accelerate growth of Journey Hospitality

Journey Hospitality, a leading provider of e-commerce software and services for the UK’s independent hotel industry, has secured a multi-million pound investment from Growth Lending to support its continued business g...

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