Customer Experience

Alibaba.com’s new product aims to make global sourcing as simple as online s...

Alibaba.com, a leading platform for global business-to-business (B2B) e-commerce and part of Alibaba International Digital Commerce Group, has announced the official launch of Alibaba Guaranteed to help simplify...

Steer your small business clear of these marketing mistakes

Mastering effective marketing strategies is paramount for small businesses striving to thrive. However, many small businesses find themselves struggling with their marketing efforts, often making common mistakes that...

Brits left waiting almost five days for deliveries on average

Following recent unprecedented delivery and parcel disruptions affecting consumers up and down the country, Shipup, post-purchase experts, has found that the average order delivery is 4.5 days – or 107 hours, with...

‘Inbox overload’ is widening the gap between buyer expectation and sales str...

B2B buyers prefer sales outreach via telephone over any other method of communication as they struggle with ‘inbox overload’. However, the majority of buyers say they’re most influenced to make a purchase if the seller demon...

Zivver adapts its go-to-market strategy with e-commerce platform aimed at...

Email security specialist, Zivver, is adapting its go-to-market strategy with a self-service e-commerce platform to cater for small- and medium-sized businesses (SMBs).  Budget constraints and a shortage of digital...

UK marketers throw their support behind the EU AI Act

Nearly three-quarters (72%) of UK marketers support the European Union’s new AI Act, saying it represents a significant step towards the responsible use of Artificial Intelligence. That’s according to new research from AI-...

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