Customer Experience

AI is a game-changer for hospitality SMEs – and the barriers to adoption are s...

Times are hard in the hospitality industry. There are many external factors which are making trading difficult, leading to some businesses closing their doors for good. Frederick Szydlowski, Co-founder of Embargo,...

Meta channels lead the pack as 97% of SMEs now use social media for their...

New research from iwoca finds that the overwhelming majority (97%) of small and medium-sized firms use social media to boost business, with Facebook and Instagram proving most popular. Nearly half (49%) of firm...

Research shows that that UK companies can’t afford to replace humans with AI i...

New research from Ventrica shows that UK companies can’t afford to replace humans with AI in customer service enquiries, with an emotive experience unlocking repeat purchasing and more revenue. Ventrica has revealed t...

Infobip’s journey from start-up to unicorn without raising funds

Global communications platform, Infobip, has released a new documentary, distributed with CBS News, showcasing its journey from start-up to the first Croatian company gaining a billion-dollar valuation without external...

Bringg increases cart conversion and customer loyalty with accurate...

Bringg, a last-mile solutions leader, has announced its newest platform extension, Dynamic Delivery Slots. Now, shippers can offer precise delivery windows during e-commerce checkout to increase customer loyalty and...

Making a pub more than just a place to eat and drink

Running a pub is not easy in today’s climate. According to figures from the British Beer & Pub Association, nearly 300 pubs closed across England and Wales in 2024. But Sean Reddington, Founder of The Reddington P...

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