Customer Experience

Mentor Group launches digital learning platform for SMBs 

Mentor Group – a digital-first, sales enablement specialist – has launched Sales Academy, its SaaS sales enablement tool, to deliver enterprise-level training and skills to SMB sales teams.  The...

70% of Gen Z believe they don’t receive excellent CX on social media 

Emplifi, a leading unified customer experience platform, released 7 Key Consumer Expectations Impacting Social Media Success Today, a report outlining generational insights into how different groups engage with...

Amplitude announces new customer data platform 

Amplitude, a pioneer in digital optimisation, has announced the launch of Amplitude CDP, an insights-driven customer data platform (CDP). Unlike other CDPs that require connecting to third-party analytics solutions,...

Hey Karry is on a mission to restore customer experience back into the hands...

Hey Karry is a Dubai-based technology start-up offering last-mile delivery services to small and medium enterprises (SMEs), enabling their Direct2Consumer channel. It has developed a user-centric, easy-to-use...

Customer experience innovation to grow in the next decade 

Customer contact centre operations are set to undergo transformation to improve customer experience (CX) delivery, finds new research from  Frost & Sullivan. Commissioned by  Webhelp, the study...

Validity to drive small business email marketing success 

Validity, a leading provider of data quality and email marketing success solutions, has introduced Everest Elements – an email success platform geared towards helping small and medium-sized businesses (SMBs)...

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