Customer Experience

Three out of four UAE small businesses optimistic about recovery, survey...

Three out of four small businesses in the UAE said they feel optimistic about business recovery in 2021, according to a new study by Visa, a world leader in digital payments. The majority of UAE merchants (82%) said...

Cynergy Bank implements nCino to provide agile customer experience

nCino, a pioneer in cloud banking and Digital Transformation solutions for the global financial services industry, has announced that specialist banking provider Cynergy Bank has adopted the nCino Bank...

CRM: Research shows small businesses lean into tech and customers during...

Many businesses will have felt the impact of the COVID-19 pandemic during the last year – whether through accelerated digitalisation efforts, budgetary pressures or rapid expansion. One element which has always been c...

CampfireSocial launches to engage trade verticals in a new way

CampfireSocial, a social network and e-commerce SaaS software designed to provide an organisation with a diversified revenue stream, increased year-round membership engagement and a new digital marketing vehicle for...

WorkWave launches powerful new sales and marketing platform

WorkWave, a leading provider of cloud-based software solutions that support every stage of a service business’s life cycle, has announced the launch of WorkWave Marketing Sales Center, a powerful new sales and...

Salesforce introduces loyalty management to improve customer experiences

Salesforce, a global leader in CRM, has announced Loyalty Management, a new product for companies across industries, including retail, consumer goods, manufacturing, travel and hospitality, to increase customer trust...

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