A good social media plan can make a huge difference to the success of SMEs. But where should companies focus their efforts? Based on social video content from thousands of global brands, Emplifi’s findings reveal a n...
Hinduja Global Solutions (HGS), a leader in technology-led customer experience (CX), has partnered with Form1 Partners, a leading commercialisation partner for B2B tech scale-ups and trusted source of breakthrough...
Belva Digital, a marketing technology company based in Kenya, has expanded and enhanced its product portfolio through its participation in the Infobip Partner Connect Programme, which has enabled it to widen its...
We have all been there as a customer – let down by a company when it comes to customer service. Often it relates to an issue which crops up and the issue is not dealt with in a timely and efficient manner. It can also h...
Genesys, a global cloud leader in AI-powered experience orchestration, has entered into an agreement to acquire Radarr Technologies, a leading AI-based social and digital listening, analytics, and consumer engagement...
From phone calls and email to web chats and social media, it’s harder for businesses to know which channels to prioritise for customers. New research from the leading technology-based provider of...
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