Embratel launches SME contact center solution

Embratel has launched Easy Service – a solution that customizes a cloud call center for small and medium-sized enterprises (SMEs) according to business needs. The concept is based on Amazon Connect, an omnichannel contact center service from...

Wyoming leads the US for small business optimism, study finds

Six-hundred-thousandUS companies – almost 10% – had to shut down a year on from the start of the COVID-19 pandemic. But with over four years gone by since bars, restaurants and other businesses had to shut their doors, has...

The role of data within an SME

The importance of data doesn’t just apply to large companies and is equally beneficial to SMEs. Despite their size, SMEs produce a significant amount of data. Uwe Kemmer, Director of EMEAI Field Engineering at Western Digital, explains how...

Brits left waiting almost five days for deliveries on average

Following recent unprecedented delivery and parcel disruptions affecting consumers up and down the country, Shipup, post-purchase experts, has found that the average order delivery is 4.5 days – or 107 hours, with the quickest UK city almost...

Case Studies

Company finds a software solution to bring everything...

Zafbuild is a professional roofing service based out of Bristol in the UK, offering a wide range of roofing solutions. Founded by South African William De Wet, the professional roofing...

Transforming IT infrastructure for global efficiency

rEvolution Marketing, a renowned global sports marketing agency, has always utilised innovative, creative and authentic campaign approaches to help brands of all sizes leverage the power of sports to connect...

Intelligent Technologies

The role of data within an SME

More News

How SMBs can make our world more...

Editor’s Question: What impact is AI...

SearchBrothers’ meteoric rise to SEO d...

How the increased adoption of Wi-Fi 7 in...

Editor’s Question: What options do start-ups have in offering supportive HR?

As a start-up, looking after your small workforce is incredibly important. As a smaller company, a start-up’s boss has the opportunity to create great relationships with their employees and to get to know them well and what they want out of their work. But it’s not enough to just hope for the best. There needs...

More News

Industry-first GenAI digital assistant...

Smaller payroll firms risk being left...

From recruitment to retention: how IA is...

New research reveals flaws in tech...

Maxi-Lease uses Moneypenny to ensure they never miss an enquiry

Maxi-Lease Car & Van Leasing provides business and personal vehicle leasing options, as well as offering specialist insurance solutions. While looking to replace a member of the team responsible for front of house it outsourced its call-answering to Moneypenny, a leading provider of outsourced phone answering, live chat...

More News

How challenger banks can become the future...

Five tips for small business owners to help...

Generative AI’s impact on channel-less s...

Improving customer experience without...

Company finds a software solution to bring everything under one roof

Zafbuild is a professional roofing service based out of Bristol in the UK, offering a wide range of roofing solutions. Founded by South African William De Wet, the professional roofing company has completed over 125 projects, achieving more than 30 awards. It has a team of 15 highly skilled and experienced roofing experts. He...